Category Archives: Airtel Money

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Terms and Conditions of Usage

The terms and conditions subject to Airtel Money Services are provided herein.

The use of Airtel Money Services by the customer is subject to the acceptance of the following Terms and Conditions.

By enrolling for Airtel Money Services, the customer acknowledges that the customer has read, understood and agrees to be bound by these Terms and Conditions.

1. Definitions

1.1 “Airtel Payments Bank Limited, formerly Airtel M Commerce Services Limited or AMSL is a company incorporated under the Companies Act, 1956 with its registered office at Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110070, India and Principal Office at Airtel Center, Plot No. 16, Udyog Vihar, Phase-IV, Gurgaon-122015.

1.2 “Airtel Money Services” or “Services” refer to stored value card wallet services offered by Airtel Payments Bank under the certificate of authorisation issued by the Reserve Bank of India (RBI). Under the Services, Airtel Payments Bank issues the Airtel Money Account.

Airtel Money services are governed by:
(a) The Payment and Settlement Systems Act, 2007 & Regulations made there under
(b) Issuance and Operation of the Prepaid Payment Instruments in India (Reserve Bank of India) Directions, 2009 (“RBI Guidelines”)
(c) Instructions issued by the RBI from time to time in respect of the same

1.3 “Customer” shall mean an individual person above the age of 18 years who has registered with Airtel Payments Bank Limited for availing the Airtel Money services and who has accepted these Terms and Conditions and owns a compatible mobile phone that supports the Airtel Money services.

1.4 “Access Channel” shall mean the method used by the Customer to access the Airtel Money services which includes USSD, IVR, SIM STK or the smartphone application available on the Google Play Store and the App Store.

1.5 “Airtel Money account” shall mean the Prepaid Payment Instrument issued by Airtel Payments Bank Limited including Express Account and Airtel Money account.

1.6 “Charge(s)” or “Service Charge” shall mean the charges which Airtel Payments Bank Limited may levy upon the customer in consideration for enrolling for the Airtel Money services.

1.7 “Card-to-Card Transfer” refers to a facility provided by Airtel Payments Bank Limited whereby an Airtel Money account can transfer funds from an Airtel Money account to any other Airtel Money account issued by Airtel Payments Bank.

1.8 “Card-to-Bank Transfer” refers to a facility provided by Airtel Payments Bank Limited whereby an Airtel Money account can transfer funds from an Airtel Money account to a savings or current bank account.

1.9 “Domestic Money Transfer” refers to Card-to-Card Transfer and Card-to-Bank Transfer.

1.10 “Merchant Establishment” shall mean and include physical merchants, remote merchants, electronic commerce merchants, mobile commerce merchants and/or any other merchants (including financial services) who have been authorised by Airtel Payments Bank Limited to accept payment for goods or services using the Airtel Money account.

1.11 “USSD” means Unstructured Supplementary Services Data and refers to a method of accessing and using the Airtel Money account, i.e. by dialing a specified short code from the registered Airtel Money mobile number.

1.12 “Enrollment Form” shall mean the form to be completed in writing by the Customer along with necessary supporting documents, as required by Airtel Payments Bank Limited for enrolling for the Airtel Money services.

1.13 “Express Account” shall mean an Airtel Money account classified as semi-closed system payment instrument issued by Airtel Payments Bank Limited by accepting minimum customer details, which can be used for purchase of goods or services at all identified Merchant Establishments including financial services and Domestic Money Transfers as per RBI guidelines.

1.14 “Power Account” shall mean an Airtel Money account classified as semi-closed system payment instrument issued by Airtel Payments Bank Limited by accepting full KYC document approved under Rule 2(d) of the PML Rules 2005, as amended from time to time, which can be used for purchase of goods or services at all identified Merchant Establishment including financial services and Domestic Money Transfers as per RBI guidelines.

1.15 “KYC” stands for Know Your Customer and refers to the various norms, rules, laws and statutes issued by the RBI from time to time under which Airtel Payments Bank Limited is required to procure personal identification details and proof of documents from the Customer as may be required at the time of enrolling for Airtel Money services and/ or on a later date, for availing and/or continuation of the Airtel Money services.

1.16  “m-Pin” shall mean the secret numeric password used to secure Airtel Money applications, without knowledge of which the Airtel Money account may not be operable.

1.17 “Transaction” shall mean any debit of money balance in the Customer’s Airtel Money account including but not limited to payment for purchase of goods or services at all identified Merchant Establishments including financial services or Domestic Money Transfers.

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